The words we wish we could take back
Tone, judgment, and the responsible use of AI in legal email
Every lawyer has sent an email they wish they could pull back. Not because the law was wrong or the words inaccurate, but because the tone missed the mark. Too sharp. Too defensive. Too casual. Too confident. Too something. The substance may have been sound, yet the message landed poorly, creating friction where none was intended. By Kristi Paulson

